System Center Service Manager

Service Manager is the “Process Engine” which unifies System Center whilst enabling an ITIL Best Practice Framework. We have been working with System Center Service Manager for longer than any other company in the world - apart from Microsoft itself.

We also designed, installed, configured and support the world’s largest installation of Service Manager.

Grundfos talk about
their use of SCSM

System Center Service Manager 

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Rather than turn up with a blank canvass to help you design your Service Framework, we offer best practice processes as used by other clients. The 80 – 20 rule applies where 80% of process is applicable. Our Consulting Methodology allows us to capture the design to ensure the maximum productivity for your People, Process, Management Technology and Business Services. This is the same for Self-Service where a Service Catalog is suggested to shorten your RoI for Employee Self-Service.

At Cased Dimensions we enable better performance and process functionality in SCSM with our software Management Packs. Management Packs include SLA Management, Asset Management, SCSM Portal, Assigned to Me, Compliance Manager, Email Client, Advanced Reporting and more.

All are designed to help you improve productivity, save time and reduce your costs. Our Alliance Partnership with Microsoft ensures we are constantly ahead of the curve for SCSM updates allowing us to develop the correct features to allow you to take maximum advantage of Service Manager.


We’ll help you envision, plan, build, deploy and monitor Service Manager. Following go live, we often help clients migrate HR Management, Finance Management, Facilities Management, Asset Management and many more business departments into a common process framework.

Click here to view the AppStore and to see new SCSM features.


Cased Dimensions, is a key Microsoft partner providing enterprise class ITSM and BSM services and enhancements to Microsoft System Center, meeting the needs of our joint customers.

Michael Leworthy, Director of Enterprise Cloud Management, Microsoft