SCSM 2016 Features

SCSM Change Management

Change is the addition, modification or removal of anything that could have an effect on IT services. Change Management is the process responsible for controlling the lifecycle of all changes.

The primary objective of Change Management is to enable beneficial changes to be made with minimum disruption to IT services. Microsoft has coded ITIL compliant Change Management framework within SCSM 2016 to allow clients to manage change. Change Management with SCSM integrates seamlessly with Incident, Problem, Release and Service Request management. An added benefit is the CMDB within SCSM automatically holds the history of every asset, every event/work item and every user. This information is readily available to support change.

SCSM Change Management Process

SCSM Change Management

SCSM also supports the ability to write “Change Templates” where the process for managing change can be digitized and governed within Service Manager in an automated way. Service Manager integration with Exchange, Lync, SharePoint and Active Directory ensure real time collaboration through timely audited communication. Templates can be defined by clients; examples being Minor, Standard, Major and Emergency changes.

Cased Dimensions has written Enterprise Change, SLA Management, Asset Management, Assigned to Me, Advanced Reporting and more to aid clients in being more productive with regard to the way they manage change. We help you increase productivity and improve overall service levels as the function is pro-actively monitored.