ITIL & SCSM
ITIL is a set of best practice guidelines for IT service management. ITIL is owned by the OGC and consists of detailed publications giving guidance on the provision of quality IT services as well as the processes and facilities needed to support them.
Microsoft System Center Service Manager is architected to be compliant to the ITIL Framework. Clients can accelerate the pace of their journey for ITIL compliance by adopting Service Manager. Service Manager also integrates with other Microsoft Technologies, such as Exchange, Lync, OCS, Active Directory and SharePoint to ensure a fully collaborative real time communication platform.
ITIL is the largest recognized professional IT Service Management framework, with in excess of 100,000 professionals certified in ITIL globally. ITIL is similar to ISO, SOX or CoBIT standards as a best practice framework. The latest version of ITIL is ITIL v3 or ITIL 2011.
Cased Dimensions are now running a number of ITIL presentations across Ireland and the UK. Colin Rudd, Chairman of the itSMF, is presenting as an independent speaker at the events.
You can see Colin and Cased Dimensions speaking about automating the service desk on our Video.
Please contact us or the itSMF for further information.