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SCSM 2016 Features
The workflow layer within Service Manager is developed within Visual Studio Workflow Foundation Suite. The workflows within Service Manager are pulling and pushing data between the CMDB and forms within SCSM 2016 as users request information (by opening a form) or update information (by closing a form after changing data).
Workflows are also running to trigger automated communications, control what users can view and manage based on Views and Roles whilst also updating CMDB information from external sources such as Active Directory; System Center Operations Manager, System Center Configuration Manager and System Center Virtual Machine Manager.