- NRC supports in excess of 25,000 users across many geographical sites. NRC has previously been recognised for ITIL maturity and adopted Service Manager due to the automated data enablement of ITIL 3 Best Practice Process.
- Process platform for Incident, Service Request, Problem, Change and Service Request with a Self-Service Portal. User details are automatically updated each semester via HR to Active Directory. Automation with business intelligence was the driver.
- Cloud Enabled System Center including Service Manager plus additional System Center tools.
- • Significantly reduced costs
• Increased collaboration, productivity
• Empowered employees
• Enhanced security
• Streamlined IT management
• Automated Business Intelligence
ITIL 3 Compliance enabled from the Cloud“'To build on it's previous regional success for Customer Service Desk delivery, NRC explored the options for service desk software & support and turned to Cased Dimensions, convinced by their expertise in the SCSM arena and their desire to form an innovative partnership. The solution was a cost-effective cloud delivery method, rather than the traditional method of onsite hosted service desk solutions. We also got the additional benefits of Cased Dimensions software packs - Asset, SLA and HR management + an automated CMDB. We have joined the business with IT through true Business Service Management.”