Automation Examples

Cased Dimension's focus on automation is to ensure automation is controlled and not chaotic. To automate without alignment to Business or Operational process will cause issues. The examples listed below are introduced to client environments in a controlled but audited manner. Client approval prior to introduction is a key requirement.

IT Operations Automation

  • Stop concurrent thread connections (old) in application pool
  • User Create / Manage / Retire
  • Automate Password Reset
  • Coordinate backup with application management (App offline for backup)
  • Stop long hanging SQL query in a DB
  • Restart Database
  • Clear Cache
  • Ping Device
  • Monitoring Services Open & Close Work Item/Ticket
  • Exchange Account Creation
  • User Group Administration
  • Patch Deployment
  • Provisioning of new Virtual Machines
  • Problem and Incident Management Routines
  • Import Network CMDB Assets
  • Join up data between Service Desks
  • Backup Procedures
  • Automate Complex System Preparation and Restore Processes
  • Provision of User approved software

Business Process Automation

General Business Automation

  • Employee Self-Service
  • Presenting and auditing manager approval of employee requests for software, assets or system access.

HR

Field

Finance

Facilities

  • Building Visitor Pass / Room Booking / Car Park Booking / Wireless Key Request / Desk Booking.

Asset Management

“Today we process & support in excess of 80% of our business requests for 7 business departments in an automated manner via Self-Service” - Process Manager Global Company with 19,000+ users.

Automation does not “automate” the entire process as human approval etc. requires human intervention.

Contact Us for further information.

quote-grey

Cased Dimensions, is a key Microsoft partner providing enterprise class ITSM and BSM services and enhancements to Microsoft System Center, meeting the needs of our joint customers.

Michael Leworthy, Director of Enterprise Cloud Management, Microsoft

Read More

Download our PDF for more information.

Business Process automation

Contact us

Email info@caseddimensions.com to find out more or to arrange a demonstration.

Business Process automation




© COPYRIGHT 2016 WRITTEN BY CASED DIMENSIONS LTD. ALL RIGHTS RESERVED

INFO@CASEDDIMENSIONS.COM