Azure Support Services

When you migrate to Microsoft Azure cloud services, you don’t want to be left on your own to manage this new environment. Your IT staff may be familiar with the concept, but in many cases their ability to manage Azure on a day-to-day basis will be limited.

Azure support from Microsoft is by email, where the SLA on response is 24 hours. This can mean a full day’s delay while you wait for someone to deal with the issue. This is not acceptable for most clients. We can resolve between 80% and 90% of client Azure issues without even having to contact Microsoft.

At Cased Dimensions we act as the Tier 1, Tier 2 and Tier 3 support desk in Azure, offering you peace of mind and a fast resolution when a problem arises.

Any issue you encounter is likely to be an architecture or configuration problem, which we’re uniquely placed to deal with. And we handle your query by phone – putting you in touch directly with the person best placed to help.

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Cased Dimensions, is a key Microsoft partner providing enterprise class ITSM and BSM services and enhancements to Microsoft System Center, meeting the needs of our joint customers.

Michael Leworthy, Director of Enterprise Cloud Management, Microsoft






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