Self-Service for Field Service Management (FSM)

Self-Service for Field Service Management

Employee Self-Service (ESS)

Self-Service for Field Service Management provides you with end to end visibility from issue to resolution. You avoid business disruptions and improve employee productivity & asset utilization through planned maintenance.

Mobile enabled agents can quickly view and record information on the go to resolve issues faster.

With Cased Dimensions, we help you place the right person on the job to resolve issues faster and boost customer satisfaction. We help you get the most out of your distributed workforce by avoiding communication breakdowns, wasted trips, and lost paperwork

We help you ensure work orders are assigned to the right person, with the right information to ensure exceptional service.

FSM is integrated into SCSM 2016 Service Management, Customer Service and Asset Management. This provides a single process platform portal enabled to deliver services efficiently.

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Cased Dimensions, is a key Microsoft partner providing enterprise class ITSM and BSM services and enhancements to Microsoft System Center, meeting the needs of our joint customers.

Michael Leworthy, Director of Enterprise Cloud Management, Microsoft






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