Employee Self-Service
for HR Service Management

Employee Self-Service for HR Service Management

Employee Self-Service (ESS)

HR business requests can range from simple employee leave questions to on-boarding, moving, off-boarding employees or handling complaints.

Unfortunately, many HR case management tools lack true workflow or are too complex to easily use. Where this is the case, requests are instead often managed manually using email and phone. This impacts service quality, cost of delivery but also restricts auditability, tracking, and real time reporting.

As a result, it can be difficult for HR management to understand, measure, or report back on HR performance and its impact on the business.

Cased Dimensions has implemented Employee Self-Service (ESS) for HR with many global Fortune 500 and FTSE 100 clients. The Service Catalog to configure for IT Self-Service is knowledge Cased Dimensions offers whilst helping you in your Self-Service journey. Each request can have questions specific to each request configured ensuring your team receive “right first time” information. For example, information for an employee joining your business. Correct first time information ensures speed of service delivery and a happier perception of service within your business.

Our Self-Service Portal journey is user friendly (Amazon like) and intuitive. Knowledge Articles can be configured to complement each help request an employee may raise. Employees can also see the process supporting each request they make and the stage at which a process is at. This may help them not chase HR but instead work with the business for Service Delivery. IE: if a line manager is to approve a request, the employee can see this and chase their line manager instead of the HR Team.

Where requests are raised, the process to manage each request can be configured in a “Template”. Requests raised are then orchestrated and audited by Templates.

SCSM 2016 by Cased Dimensions ensures your time can be spent improving and automating process. SCSM is easy to configure but can also be further configured over the life-cycle of your business.

The result is you increase productivity and free up your time to innovate and deliver the modern, self service experiences your employees expect.


Cased Dimensions, is a key Microsoft partner providing enterprise class ITSM and BSM services and enhancements to Microsoft System Center, meeting the needs of our joint customers.

Michael Leworthy, Director of Enterprise Cloud Management, Microsoft