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IT Service Management
Cased Dimensions helped 12 of the world's largest businesses implement Microsoft Operational Technologies. Whilst doing so, we run client specific "Agile" workshops to capture the business structure of each client.
Capture includes people, process, management technology and Business Services. Our value is to advise clients on the best operational model to ensure maximum productivity of people whilst ensuring the best uptime for Business Services under management.
Clients typically address the ITIL areas of Incident, Service Request, Change, Problem and Self-Service as a phase 1 deliverable.
HR (Joiners, Leavers and Movers) with Asset Management is normally a phase 2 deliverable.