Managed Services

With Cased Dimensions’ Managed Services, you’re working with the experts right from the word go.

Our investment in people, process, technology and security is what makes us different from our competitors. We support many technologies. Our support team is structured in a 3 Tier model where the support team work to an ITIL 3 compliant Framework.

Managed Services Azure support

People & Process (Automation)

Our experience with large clients has given us a unique insight into the increased productivity and operational efficiency that can be achieved through automation. Integrating Business Process to work with IT Process enables a platform for automation. Automating ensures staff time is used more productively and there’s less room for human error. With automation, we have seen human productivity improvements of up to 65%.


Cased Dimensions invests to create software packages from which we enable additional services. Asset Management, Service Level Management & Self-Service are but three examples.

Security is paramount to any business. Cased Dimensions delivers service to military standards.

Many clients have a perception that moving to the cloud removes responsibility for support. This is incorrect as a Tier 1 & Tier 2 team for routine user support must exist whilst Tier 3 is still needed for architecture design, change and complex issue resolution. For example, resetting a password, building a PC with an image, ensuring users have the correct profiles within Applications are examples of User Support tasks that remain.

See the elements of our Managed Services on the following pages, or contact us to find out how we can help.


Cased Dimensions, is a key Microsoft partner providing enterprise class ITSM and BSM services and enhancements to Microsoft System Center, meeting the needs of our joint customers.

Michael Leworthy, Director of Enterprise Cloud Management, Microsoft