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With Cased Dimensions’ Managed Services, you’re working with the experts right from the word go.
People & Process (Automation)
Our experience with large clients has given us a unique insight into the increased productivity and operational efficiency that can be achieved through automation. Integrating Business Process to work with IT Process enables a platform for automation. Automating ensures staff time is used more productively and there’s less room for human error. With automation, we have seen human productivity improvements of up to 65%.
Many clients have a perception that moving to the cloud removes responsibility for support. This is incorrect as a Tier 1 & Tier 2 team for routine user support must exist whilst Tier 3 is still needed for architecture design, change and complex issue resolution. For example, resetting a password, building a PC with an image, ensuring users have the correct profiles within Applications are examples of User Support tasks that remain.