Opalis is an automation platform for orchestrating and integrating IT tools to drive down the cost of datacenter operations, while improving the reliability of IT processes. It enables IT organizations to automate best practices, through workflow processes that coordinate System Center and other management tools to automate incident response, change and compliance, and service-lifecycle management processes.

Opalis is able to connect many aspects of an IT organization into a single workflow. For instance, SCOM generates an Alert, an Opalis workflow picks it up and processes it in such a way that a ticket is generated in the Service Desk application, mail alerts are sent out, automatic recovery actions are started, their results are tested and based on the outcome, the resolution state of the Alert is adjusted, the related ticket in the Service Desk application is updated accordingly. And this is just one scenario, the possibilities are almost endless.

Opalis workflow automates IT infrastructure tasks, while System Center Service Manager workflow provides automation of human workflow, the combined offering ensures repeatable, consistent results. System Center and Opalis enable integration, efficiency, and business alignment of the datacenter IT services by: