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SCSM 2016

Active Directory

Active Directory is the first & second connector to run. This will absorb User and Computer information into the Service Manager CMDB.

The connectors can be selective in what they target. IE: a group of users or a group of computers. The connectors can be run many times and also to different AD Domains. It is important to design the target service model before running connectors as this will help you structure the data as it is automated to the Service Desk. Connectors usually are set to run once per day so any changes get updated between AD to SCSM.

Cased Dimensions can help you populate data into AD & also normalize existing data.







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