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SCSM 2016 Features

SCSM Email Templates

Email Templates are used to record consistency when a process repeats.

For example, if you wish to “request user input”, you would write to the user to ask for information. If each analyst writes in a custom way, it will confuse the Employees being supported. With Templates, you can define a standard starting point but allow the analyst the ability to update language whilst sending.

Cased Dimensions has offers Enterprise Email to allow you to get more from your Email Templates.







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