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Why SCSM is different with Cased?
Cased Dimensions has worked with SCSM since 2009 (prior to it’s release as a product). We have implemented Service Manager for at least 12 of the world’s largest companies within their respective niche’s.
As such, we have absorbed knowledge and best practice from large organizations which we can leverage to aid small, medium and large organizations alike. How you should publish self-service or the types of process you configure within workflow are quite common across different companies. Cased Dimensions takes many years of experience into the companies we work with and we can confidently state we implemented and manage the largest implementation of SCSM globally.
In addition, whilst helping clients configure SCSM, we have also developed a suite of software ‘plug ins’ to enhance Service Manager. This helps you deliver levels of process maturity not achievable within the native SCSM. Our ‘Plug Ins’ make the system run fasted whilst giving users better navigation for productivity.
In short, we help you fast track process efficiencies to ensure a rapid ROI.
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