Wrong username or password.
SCSM sends email to employees or support staff to notify them on the progression of a request or issue.
The sending of an email is via an SMTP relay. However, as SCSM sends and email, it encapsulates the ticket number in the “Title” of the email. Should the user respond, the ticket will be updated and an analyst will see the users comments.
Cased Dimensions offers Enterprise Email for SCSM.
Visit our resources section for more information.
SCSM App Store
View Cased Dimensions Apps for SCSM.
Email email@example.com to find out more or to arrange a demonstration.
SCSM 2016 with Cased Dimensions
Click here to find out why SCSM 2016 is different with Cased Dimensions.