Wrong username or password.
Skype or Lync
Instant Chat is powerful. If a User is busy, but has an IT issue, they will still allow you on their computer to help.
If you call the user on their cell / mobile phone, they most likely will not answer (caller unidentified). However, if you instant message, they will allow you on their Computer. This basic feature helps fix User perception of the Service Desk “not caring”.
Visit our resources section for more information.
SCSM App Store
View Cased Dimensions Apps for SCSM.
Email firstname.lastname@example.org to find out more or to arrange a demonstration.
SCSM 2016 with Cased Dimensions
Click here to find out why SCSM 2016 is different with Cased Dimensions.