SCSM 2016

Integration Packs Menu

Out of the Box Integration Packs

SCSM 2016 comes with many “Connectors”. With other service desks, you need to procure 3rd party “add ons” to allow your Service Desk to integrate with other Client Systems.

Connectors either absorb data to support “Automation” or integrate with “Collaboration” applications.

Data Automation connectors absorb data from the other systems in order to enable “automation”. For example, you cannot provision software to a User’s Computer if you do not understand the User and their Computer(s) – laptop, PC, tablet or thin client. Microsoft enables this level of data automatically “out of the box”.







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