Wrong username or password.
Out of the Box Integration Packs
SCSM 2016 comes with many “Connectors”. With other service desks, you need to procure 3rd party “add ons” to allow your Service Desk to integrate with other Client Systems.
Connectors either absorb data to support “Automation” or integrate with “Collaboration” applications.
Data Automation connectors absorb data from the other systems in order to enable “automation”. For example, you cannot provision software to a User’s Computer if you do not understand the User and their Computer(s) – laptop, PC, tablet or thin client. Microsoft enables this level of data automatically “out of the box”.
User and Computer data
Software, Patching, Hardware Vendor, Primary User data and more
IP Address and MAC Address and more
Virtual Machine Manager
VM and resourcing data
Orchestrator supports automation
Skype or Lync
SCSM ITIL Change Management