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SCSM Launch Pad

Cased Dimensions release new SCSM Quick Launch Pad. Saves your tier 1 team up to 3 mins per ticket and ensures a happier end user customer.

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Watch Demo

The benefits of Launch Pad include:


  • See the Affected User’s Open Work Items and Work Items Created by the user as analyst opens a ticket (in case user is calling about existing ticket).

  • Create the right type of ticket first time - Incident or Service Request.

  • Apply template if ticket is a Service Request.

  • No need to abort creation of incorrect ticket during call with customer.

  • Intake Form keeps it flexible for Analyst.

  • Increase Productivity - average 3 mins per ticket.

  • Enhanced Analyst and Customer Experience

  • Reduced time to resolve against tickets as time is not wasted.

  • Ensure accurate reporting as no aborted tickets.

For further information, you can contact us today.

ROI Calculator

Note: Default currency is USD

 

Cost per Analyst per annum (fully loaded cost)

 /12

Number of tickets opened per month

 *3

Number of inward calls per month

 *3

 

Hours to working day

22 working days per month

 

Per month

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cost per month

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minutes per month

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cost per month

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hours saved per month

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days saved per month

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ROI - months for ROI







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