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SCSM 2016 Features
SCSM Process Templates
Process Templates are used to ensure consistency when a process repeats.
For example, if an employee “requests a mobile phone” or asks for a “new laptop” or if you have a “new joiner”, the process to be used should be consistent and repetitive. Likewise if a Change is Minor, Major or Emergency, the standard process for each scenario will start the same. IE: when and how the change is to be evaluated, accepted and the processed for approval.
Process Templates are a way to save ‘process’ and ensure consistency.
Visit our resources section for more information.
SCSM App Store
View Cased Dimensions Apps for SCSM.
Email firstname.lastname@example.org to find out more or to arrange a demonstration.
How do others use SCSM?
See how SCSM has helped other organisations improve their productivity.