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SCSM 2016 Features

SCSM Process Templates

Process Templates are used to ensure consistency when a process repeats.

For example, if an employee “requests a mobile phone” or asks for a “new laptop” or if you have a “new joiner”, the process to be used should be consistent and repetitive. Likewise if a Change is Minor, Major or Emergency, the standard process for each scenario will start the same. IE: when and how the change is to be evaluated, accepted and the processed for approval.

Process Templates are a way to save ‘process’ and ensure consistency.

Cased Dimensions has written SLA Management, Asset Management, Assigned to Me and Advanced Reporting and more to aid clients in being more productive with regard to the way they manage process.







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