Cased Dimensions Network Connector for SCSM
Overview Gain control of IT Network assets: Track, inform and manage
IT Assets enable business services. When an issue occurs and an asset breaks, a business service may stop working. The driving factor in supporting IT Issues is to resolve issues as quickly as possible and restore business service.
IT Assets are different in nature. The information required to understand an issue on an asset is different for a network device as opposed to a server or database asset. Without the correct information, IT Operations cannot resolve issues quickly nor can change control occur in a structured controlled manner.
Cased Dimensions Network Connector
Cased Dimensions has extended the CMDB under SCSM to support better data for Network assets. Network assets are critical components for IT Service. Should a network device stop working, it can stop many business services. Cased Dimensions Network Connector links to Cisco Works, Solarwinds and other SQL based Network Management products.
Similar to the AD, SCCM and SCOM connectors native within SCSM, Cased Dimensions Network Connector speaks with Network Management technologies to synchronize and connect information into the SCSM CMDB.
Benefits
- Gain control of Network assets
- Track- discover,import,andvalidateNetwork Informationdirectly to SCSM through a Network Connector
- Inform-display information rapidly and easily in Network customized forms
- Manage-enable IT Operations to deliver informed IT Service Management & Change.
For more information, please contact us at info@caseddimensions.com