SCSM Password Reset Product

"Password Reset" is the most common issue raised with "Tier 1" IT Support staff. This issue results in lost productivity. Staff call IT support teams for help where the fix is repetitive& basicto fix but time consuming. Resolving the issue requires a business user speaking to an IT Support Analyst and answering personal questions to reset a password.

The issue with most "Password Reset" solutions is they do not approach the issue from a "user" perspective. Other solutions allow users to reset their passwords through web portals. However, to gain access to a service portal, the user must first be on the company network which by default requires a password!

Cased Dimensions solution tackles this issue from a process perspective where we support the "end user"

The Benefits of our solutions are many:

• Tier 1 staff are freed up to work on more complex issues
• Passwords reset quicker as Business Users not sitting in call queues on phones
• Increased productivity within IT and Business user staff
• Audited and secure tracking of all password resets to standard best practice framework
• Save money on IT Service Management
• Happier staff

Please access our Resource section to download our Password Reset Brochure or contact us at info@caseddimensions.com.