Close

SCSM App Store

SCSM Advanced Reporting

SCSM Advanced Reporting

Watch Demo

Service desk managers need to be able to quickly view on a dashboard how their team is performing.

Traditional reporting in SCSM works off the data warehouse, which is 24 hours out of sync with the live Service Desk CMDB. Cased Dimensions has written Advanced Reporting to work off the live Service Manager CMDB to report against Service Desk LIVE performance.

Our Advanced Reports include Gauge Reports, & Line Graph Reports (See examples below). These allow managers to easily view 'live' Service Desk Performance.

Each report element is a web part within SharePoint. Managers can repeat the web parts and build specific live reports to ensure visibility of team/individual/process area/support tier performance.

Features include viewing total % & number of tickets open, closed, updated, escalated or responded to on a 24 hour basis against all or any ITIL process area, support group, business service or technology group.

Reports also exist to view the source of where tickets originate and also VIP's impacted.

SCSM 2012 Advanced Reporting

To access a video demo of Advanced Reporting, check out the video here or view our Videos. For further information, you can download our SCSM Advanced Reporting brochure from our Resources section or Contact Us today.







© COPYRIGHT 2016 WRITTEN BY CASED DIMENSIONS LTD. ALL RIGHTS RESERVED

INFO@CASEDDIMENSIONS.COM