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SCSM Stop The Clock

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Stop the Clock is a feature from Cased Dimensions SLA Management pack.

Many people in the industry believe Stop the Clock is vital, many others believe it shouldn't exist. It's really down to customer preference and whether the support desk are allowed to 'stop the clock' or not.

With our management pack, analysts can set the number of hours and number of minutes that the clock is to be stopped for. You can also select a Pending Reason.

SCSM Stop the Clock Screenshot

The benefits of Stop the Clock are:


  • — If something occurs in the service model where the service desk is not responsible, it will ensure the service desk does not get penalised
  • — It will ensure good communication with affected users as things are escalated to external parties.
  • — Happier staff as management and employees appreciate the service desk awaiting support / information where it is not the service desk's responsibility

To find out more about this product, you can visit our resources section, watch our demo video or you can get in touch with us







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