Software Products Overview

IT Analysts working in Operations have similar business/operational requirements. Such requirements map into business processes where process is often repeatable. Process frameworks exist such as ITIL, MoF, COBIT and Sarbanes Oxley to aid clients identify and implement good process for IT Service Management.

However, every business is different and processes require customization to work within each client's unique environment. IE: the organization structure, business units, people, business services, technology and business SLA's require integration.

Traditional IT Service Management applications are expensive to customize as developers are required. However, Cased Dimensions enable clients to rapidly meet their IT Service Management business requirements via Software "plug ins" for System Center Service Manager. "Plug Ins" include SLA Management, Asset Management, HR Management, Password Reset, Bar Code Scanning and SCSM Reporting.

Cased Dimensions Products can be easily integrated and configured to deliver immediate business value.

Please contact us at info@caseddimensions.com or view our Resource Section for further information.