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Service Manager Services

Service Manager Services

Service Manager Services

Why System Center Service Manager is Powerful

Microsoft's methodology is simple. For System Center Service Manager the power of the methodology is the simplification and unification of Operations Management tools. By pre-integrating such tools to each other and with ITIL workflows for Change, Problem and Incident Management, much of the complexity is removed from delivering effective and mature IT service management.


Integrating the System Center Suite

It is now possible to significantly reduce cost while providing predictable on-time results through the use of Microsoft System Center. CIOs who are struggling under the burden of managing increasingly complex IT systems with ever-dwindling human and financial resources can now free up resource to concentrate on more value-added activities, such as process optimization and innovation.

Our Microsoft System Center engagements follow a structured approach founded upon the ITIL service life cycle methodology. This methodology is based on the activities required to successfully change and manage a business application platform. Implementation, support and software development services are offered against Service Manager, Operations Manager, Configuration Manager, VMM (Hyper V), Orchestrator, and Data Protection Manager.

Services

There is a vast array of features available within each Microsoft System Center Product. It is paramount that a client's objectives, existing business structure and existing IT environment is understood, prior to implementing and configuring System Center. Cased Dimensions are an Alliance Partner with Microsoft. Alliance partners are a niche elite global group. We possess the required experience and expertise to deliver against all your IT requirements.

Our Service Manager consulting service offerings are aligned to three areas:

  • Professional Services
  • Support
  • Development Services

Professional Services

Projects normally evolve over 5 measurable Phases.

  • Phase 1 – Envision – Design Workshops
  • Phase 2 – Plan – Documentation & Agreement for Service Blueprint
  • Phase 3 – Build – Baseline Install
  • Phase 4 – Stabilize – Configure & Test
  • Phase 5 – Deploy – Training, Go Live & Documentation

Implementation services are offered against Service Manager, Operations Manager, Configuration Manager, VMM (Hyper V), Orchestrator, and Data Protection Manager. Cased Dimensions employ expert systems to empower expert people to ensure best value from investment. We can also provide user training, technical training and further support to all our System Center clients.

Support services are offered against Service Manager, Operations Manager, Configuration Manager, VMM (Hyper V),Orchestrator, and Data Protection Manager, SharePoint, Dynamics, Citrix (VDI / NetScallers), Storage (EMC / HDS), Cisco, Storage, WAN (MPLS & Internet) and Microsoft SQL.

Please contact us for information on how we can empower your IT operations.