System Center Services
Our Microsoft System Center engagements follow a structured approach, the ITIL service life cycle methodology. This methodology is based on the activities required to successfully change and manage a business application platform.
Cased Dimensions offerings can be divided into three main areas:
- Consulting services help customers define their infrastructure solutions by facilitation, analysis, and design activities
- Engineering services support the building of the solution through planning, development, and installation activities
- Support service activities enable effective ongoing implementation of cable & wireless solutions
Our Professional Services
There is a vast array of tools available within Microsoft System Center and each tool comes with a plethora of capabilites. It is paramount that a client's objectives, existing business structure and existing IT environment is understood, prior to implementing and customizing System Center. Cased Dimensions are an Alliance Partner with Microsoft. Alliance partners are a niche elite global group. We possess the required experience and expertise to deliver all your IT requirements.
Our delivery framework for System Center professional services aligns to the ITIL lifecycle methodology. We understand the capabilities and limitations of System Center and we will deliver maximum value in a timely manner. Our engagements are delivered in three distinct phases:
Understanding your needs is perhaps the most important step in the entire process of implementing and customizing System Center. During this 'definition' process, our System Center consultants will work with you to determine:
- Why a solution is required
- What it must achieve
- What exists (IT assets, IT staff and their structure)
- Business structure
- What the end solution is to deliver
This can involve reviewing existing operational systems, running demonstrations, running proof of concepts or advising a phased approach to ensure best value for money.
During the consultation phase, we will document existing operational processes and map them to existing operational software. We will also highlight best practice and quantify the commercial business benefit of implementing System Center tools.
Processes captured during the consultation phase shall be redesigned and aligned to best practice processes which System Center underpins. Such best practice is already configured within System Center tools. Our System Center consultants will work with you to ensure the engineered service aligns to and supports your business structure from a service delivery and service support perspective. Service reporting will be engineered to ensure a business orientated view of service, as well as reporting against the different teams within IT operations is achieved.
Application integration from Microsoft System Center to your existing IT investments will occur where possible to allow automation. The focus and goal is to deliver business service management where IT service management ensures repeatable, consistent processes which are highly automated.
Our professional services deliver the required configuration as per agreed scope. This may involve installation and configuration services, customization services or a mixture of both.
Upon successful signoff of the engineered platform, our System Center consultants will work with your team to deploy proactive business aligned IT service management. The team will assist with the transition and ensure the System Center customized solution is performing as expected.
At Cased Dimensions, we endeavor to sustain the lines of communication with you after delivery to ensure you get the most out of your investment. We can also provide user training, technical training and further support to all our System Center clients.