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Cased Dimensions secured contracts with Lothian Pension Fund Cased Dimensions, an innovative IT Services and software solutions development company is proud to announce it has secured the delivery of a suite of IT Transformation products and a five year managed services contract with Lothian Pension Fund. Lothian Pension Fund administers the Local Government Pension Scheme … Read more
Cased Dimensions is on the Fortrus Digital Transformation Framework Cased Dimensions are delighted to announce that we have been awarded provider status by the UK’s Crown Commercial Services for their Digital Outcomes and Specialists 5 (DOS5) Framework. The Framework uniquely aligns suppliers behind a single contracting authority. It allows Public Sector organisations, including International businesses … Read more
Cased Dimensions awarded a place on the UK Government DOS5 Framework Cased Dimensions are delighted to announce that we have been awarded provider status by the UK’s Crown Commercial Services for their Digital Outcomes and Specialists 5 (DOS5) Framework.DOS5 opens on January 20th, 2021, and is used by the public sector to buy digital services. … Read more
Cased Dimensions are now part of the TePAS framework for public sector technology. Cased Dimensions are proud to announce that we are now part of the Crown Commercial Service’s Technology Products & Associated Services (TePAS) framework. TePAS offers public sector buyers a flexible and compliant way to source all their technology product needs. This is … Read more
Microsoft Azure Cloud Adoption Framework Gaining New Signatures Microsoft has supercharged Azure uptake with the launch of their Cloud Adoption Framework (CAF) and Cased Dimensions are now closing substantial new Microsoft business and gaining new signatures with CAF. Let Cased Dimensions guide you into the Cloud and keep your functionality, flexibility and security intact. What … Read more
Cased Dimensions is on G-Cloud 11 for Cloud Software Cased Dimensions is proud to announce that we are on G-Cloud 11 for Cloud Software. This will give the ability for the UK government and other related Government departments the opportunity to secure FLUIDS365 and associated services from us. As part of our growing commitment to … Read more
Service Desk 360 Hot Topic Series: Shadow IT support and the rise of the self-service culture (part one) Until recently, the only choice for business users needing help with technology was to call IT support. But now our familiarity of using Google for help, social media offering another option, video tutorials and a growing ask-a-friend … Read more
Service Desk 360 Hot Topic Series: Shadow IT support and the future of the service desk (part two) In part one of our investigation into Shadow IT Support, we established that the culture of avoiding the service desk is real and understood why there has been a shift away from internal IT support, plus looked … Read more
News & Events Service Desk 360 Hot Topic Series – Service desk fire-fighting (part one) While other Hot Topics come and go, one challenge remains constant for service desks: managing the daily workload. This article asks why IT support is all too often in fire-fighting mode and what can be done to douse the flames. … Read more
Service Desk 360 Hot Topic Series – Service desk fire-fighting (part two) In part one of our Hot Topic article, we looked at why service desks are often in fire-fighting mode, before suggesting starting points for reducing the day-to-day support burden. In this article, we investigate the specific techniques which can permanently stem call numbers … Read more
