Finance Employee Self-Service

Finance Employee Self-Service

Employee Self-Service (ESS)

Finance Departments receive random work requests through email. Where information is shared by email, many versions of what should be the “same” information often isn’t. The Finance Team then spends much time auditing requests & chasing employees to manage informed delivery in a consistent timely manner.

This inhibits the finance department from successfully fulfilling its responsibilities.

Our Finance Employee Self-Service application enables finance department to efficiently fulfil submitted requests including financial reports, procurement, and payroll issues; and provides management with visibility into work requests with audit.

Cased Dimensions has implemented Employee Self-Service (ESS) for Finance with many global Fortune 500 and FTSE 100 clients. The Service Catalog to configure for Finance Self-Service is knowledge Cased Dimensions offers whilst helping you in your Self-Service journey. Each request can have specific questions configured, ensuring your team receive “right first time” information. For example, information for an employee querying payroll or requiring a Purchase Order. Correct first time information ensures speed of service delivery and a happier perception of service delivery within your business.

Our Self-Service Portal journey is user friendly (Amazon like) and intuitive. Knowledge Articles can be configured to complement each request an employee may raise. Employees can also see the process supporting each request they make and the stage at which the process is at. This may help them not chase Finance but instead work with the business for Service Delivery. IE: if a line manager is to approve a Purchase Order, the employee can see this and chase their line manager instead of the Finance Team.

Where requests are raised, the process to manage each request can be configured in a “Template”. Requests raised are then orchestrated and audited.

Finance departments can improve service delivery with an online finance self service portal and by streamlining work with automated workflows.


Cased Dimensions, is a key Microsoft partner providing enterprise class ITSM and BSM services and enhancements to Microsoft System Center, meeting the needs of our joint customers.

Michael Leworthy, Director of Enterprise Cloud Management, Microsoft