Employee Self-Service
for IT Services

Employee Self-Service for IT Services

Employee Self-Service (ESS)

When you are responsible for delivering market leading business solutions, you cannot afford to spend hours every day typing requests for employees nor spend time chasing employees whom email you incorrect information whilst raising a request.

Cased Dimensions has implemented Employee Self-Service (ESS) for IT with many global Fortune 500 and FTSE 100 clients. The Service Catalog to configure for IT Self-Service is knowledge Cased Dimensions brings you whilst helping you in your Self-Service journey. Each request can have specific questions configured ensuring your team receive “right first time” information. This ensures speed of resolution and a happier perception of service with your employees.

Our Self-Service Portal journey is user friendly (Amazon like) and intuitive. Knowledge Articles can be configured to complement each help request an employee may raise. For example, if an employee selects “How to enable out of office replies in Outlook”, a knowledge article can be presented to the user with instructions & screenshots to ensure they self-help.

Where requests are raised, the process to manage each request can be configured in a “Template”. Requests raised are then orchestrated and audited by Templates. For example, a user requesting software may have a templated process where their line manager approves (activity 1) and the process (activity 2) then automates provisioning software to your employee whilst also emailing the employee and line manager to confirm completion.

SCSM 2016 by Cased Dimensions ensures your time is spent improving employee services to ensure they are more automated and supported by best process.

SCSM is easy to configure but can also be further configured over the life-cycle of your business.

The result is you increase productivity and free up your time to innovate and deliver the modern, self service experiences your employees expect.


Cased Dimensions, is a key Microsoft partner providing enterprise class ITSM and BSM services and enhancements to Microsoft System Center, meeting the needs of our joint customers.

Michael Leworthy, Director of Enterprise Cloud Management, Microsoft