Microsoft System Center
Service Manager

SCSM 2016

System Center Service Manager (SCSM) is an integrated platform to improve the productivity of your existing IT staff whilst aligning to industry best practice such as ITIL. IT leaders are under increasing pressure to produce more with ever-decreasing budgets. Labor now represents the biggest single cost and risk factor for the majority of IT functions.

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The one tool which most, if not all, IT staff work within is the IT service desk. Inefficient service desks mean large companies waste much 'human' time when supporting IT issues. This is due to the fact that support staff cannot identify which asset an issue relates to. SCSM 2016 automatically builds and updates a live CMDB to ensure operational staff have access to accurate information about the assets & users they support.

Best practice processes supported within SCSM include Incident Management, Service Request, Problem Resolution, Change Control, Release Management, Knowledge Management, Automated Configuration Management, Asset Lifecycle Management, Self-Service and more.

System Center Service Manager updates configuration information automatically so your service desk can quickly and efficiently resolve IT issues or implement change effectively. The benefits include reducing cost, providing integration, efficiency, and business alignment for your business to IT services.

At Cased Dimensions we enable better performance and process functionality in SCSM with our software Management Packs. Management Packs include SLA Management, Asset Management, SCSM Portal, Assigned to Me, Compliance Manager, Email Client, Advanced Reporting and more.

As an Alliance Partner with Microsoft, we work directly with the Microsoft team in Redmond on the development of our management packs for System Center Service Manager.


Cased Dimensions, is a key Microsoft partner providing enterprise class ITSM and BSM services and enhancements to Microsoft System Center, meeting the needs of our joint customers.

Michael Leworthy, Director of Enterprise Cloud Management, Microsoft