News and Events

Enterprise Email R3 launched – what’s new?...

We are delighted to share the latest release of our popular Enterprise Email product for SCSM. We value our customer feedback and the updates with thi...

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Cased Dimensions will be at Microsoft Ignite

Cased Dimensions will be at Microsoft Ignite...

Microsoft Gold partner Cased Dimensions will be exhibiting at the brand new Microsoft Ignite IT conference in May 2015....

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Service Desk 360 Hot Topic Series - Service desk fire-fighting (part two)

Service Desk 360 Hot Topic Series - Service desk fire-fighting (part t...

In part one of our Hot Topic article, we looked at why service desks are too often in fire-fighting mode, before suggesting starting points for reduci...

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Service Desk 360 Hot Topic Series - Service desk fire-fighting (part one)

Service Desk 360 Hot Topic Series - Service desk fire-fighting (part o...

While other Hot Topics come and go, one challenge remains constant for service desks: managing the daily workload. This article asks why IT support is...

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