News and Events

Service Desk 360 Hot Topic Series - Service desk fire-fighting (part one)

Service Desk 360 Hot Topic Series - Service desk fire-fighting (part o...

While other Hot Topics come and go, one challenge remains constant for service desks: managing the daily workload. This article asks why IT support is...

Read more >
Service Desk 360 Hot Topic Series: Shadow IT support and the future of the service desk (part two)

Service Desk 360 Hot Topic Series: Shadow IT support and the future of...

In part one of our investigation into Shadow IT Support, we established that the culture of avoiding the service desk is real and understood why there...

Read more >
Service Desk 360 Hot Topic Series: Shadow IT support and the rise of the self-service culture (part one)

Service Desk 360 Hot Topic Series: Shadow IT support and the rise of t...

Until recently, the only choice for business users needing help with technology was to call IT support.  But now......

Read more >
Liam Murray talks about the value of ITSM for business process

Liam Murray talks about the value of ITSM for business process...

Liam Murray, CEO and founder of Cased Dimensions, discusses the power and benefits of ITSM and... ...

Read more >

Jump to page:




  Request a demo