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Service Desk 360 Hot Topic Series: Shadow IT support and the future of the service desk (part two)

Service Desk 360 Hot Topic Series: Shadow IT support and the future of...

In part one of our investigation into Shadow IT Support, we established that the culture of avoiding the service desk is real and understood why there...

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Service Desk 360 Hot Topic Series: Shadow IT support and the rise of the self-service culture (part one)

Service Desk 360 Hot Topic Series: Shadow IT support and the rise of t...

Until recently, the only choice for business users needing help with technology was to call IT support.  But now......

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Liam Murray talks about the value of ITSM for business process

Liam Murray talks about the value of ITSM for business process...

Liam Murray, CEO and founder of Cased Dimensions, discusses the power and benefits of ITSM and... ...

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Minister John Perry endorses Cased Dimensions

Minister John Perry endorses Cased Dimensions ...

Minister John Perry has congratulated Cased Dimensions on their proactive approach with their innovative business model to become a market leader on t...

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