News and Events

Service Desk 360 Hot Topic Series - Service desk fire-fighting (part o...

While other Hot Topics come and go, one challenge remains constant for service desks: managing the daily workload. This article asks why IT support is...

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Service Desk 360 Hot Topic Series: Shadow IT support and the future of...

In part one of our investigation into Shadow IT Support, we established that the culture of avoiding the service desk is real and understood why there...

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Service Desk 360 Hot Topic Series: Shadow IT support and the rise of t...

Until recently, the only choice for business users needing help with technology was to call IT support.  But now......

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Liam Murray talks about the value of ITSM for business process...

Liam Murray, CEO and founder of Cased Dimensions, discusses the power and benefits of ITSM and... ...

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