News and Events

Enterprise Email R3 launched – what’s new?...

We are delighted to share the latest release of our popular Enterprise Email product for SCSM. We value our customer feedback and the updates with thi...

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Cased Dimensions will be at Microsoft Ignite...

Microsoft Gold partner Cased Dimensions will be exhibiting at the brand new Microsoft Ignite IT conference in May 2015....

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Service Desk 360 Hot Topic Series - Service desk fire-fighting (part t...

In part one of our Hot Topic article, we looked at why service desks are too often in fire-fighting mode, before suggesting starting points for reduci...

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Service Desk 360 Hot Topic Series - Service desk fire-fighting (part o...

While other Hot Topics come and go, one challenge remains constant for service desks: managing the daily workload. This article asks why IT support is...

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