SCSM 2016 Business Benefit

Employee Self-Service (ESS)

Microsoft’s traditional value proposition is to increase user productivity through “tools” which are highly collaborative. The business value being faster business results & better productivity.

Service Manager 2016 supports the management & automation of business processes within a standardised & integrated, but adaptable framework. SCSM 2016 is the Process platform for workforce productivity.

Initially marketed for the IT Service Management workspace, many businesses are now applying SCSM to enable HR, Finance, Marketing, Legal, Field Services, Asset Management and more...

Speed Service Delivery

Automate, orchestrate, streamline & audit interactions across departments to rapidly fulfil business requests.

Compliance with Productivity

An Amazon-like self-service portal with repeating templated fulfilment processes ensures compliance whilst allowing employees more time for core business functions.

Empower Stakeholders

Provide your stakeholders with an easy way to submit, track, and be proactively alerted as to the status of their business service requests.

Ease of use

Based on traditional Microsoft look and feel, user adoption is easy and training is light.

Achieve Economies of Scale

A centralized business process platform significantly reduces service delivery costs by driving consistency, consolidation & knowledge sharing.

Unlock true business value

Business Process to streamline and automate manual tasks is where businesses receive most value whilst ensuring a rapid RoI. Tune your team to be business analysts driving true Business Value from a centralized process platform.

Leverage Existing Investment

Highly Collaborative

  • – Skype for Business (Lync) is fully integrated
  • – Active Directory is fully integrated
  • Self-Service (portal) is fully integrated
  • – Exchange/Email is fully integrated
  • – System Center is fully integrated

Cased Dimensions, is a key Microsoft partner providing enterprise class ITSM and BSM services and enhancements to Microsoft System Center, meeting the needs of our joint customers.

Michael Leworthy, Director of Enterprise Cloud Management, Microsoft