Service Desk 360 Hot Topic Series: Shadow IT support and the rise of the self-service culture (part one)

Service Desk 360 Hot Topic Series

Service Desk 360 Hot Topic Series: Shadow IT support and the rise of the self-service culture (part one) Until recently, the only choice for business users needing help with technology was to call IT support. But now our familiarity of using Google for help, social media offering another option, video tutorials and a growing ask-a-friend … Read more

Service Desk 360 Hot Topic Series: Shadow IT support and the future of the service desk (part two)

Service Desk 360 Hot Topic Series

Service Desk 360 Hot Topic Series: Shadow IT support and the future of the service desk (part two) In part one of our investigation into Shadow IT Support, we established that the culture of avoiding the service desk is real and understood why there has been a shift away from internal IT support, plus looked … Read more

Service Desk 360 Hot Topic Series – Service desk fire-fighting (part two)

Service Desk 360 Hot Topic Series

Service Desk 360 Hot Topic Series – Service desk fire-fighting (part two) In part one of our Hot Topic article, we looked at why service desks are often in fire-fighting mode, before suggesting starting points for reducing the day-to-day support burden. In this article, we investigate the specific techniques which can permanently stem call numbers … Read more

Cased Dimensions chosen to collaborate on specialized development work

Cased Dimensions Swoosh Pringle

Cased Dimensions chosen to collaborate on specialized development work London, United Kingdom | Yesterday, one of the leading companies that provides Software Consultancy and Development Services to International Household Brands announced that they have chose Cased Dimensions Ltd to collaborate on upscale, high end, and specialized development work ranging multiple platforms and languages. The Managing … Read more