Service Desk 360 Hot Topic Series: Shadow IT support and the rise of the self-service culture (part one) Until recently, the only choice for business users needing help with technology was to call IT support. But now our familiarity of using Google for help, social media offering another option, video tutorials and a growing ask-a-friend … Read more
Service Desk 360 Hot Topic Series: Shadow IT support and the future of the service desk (part two) In part one of our investigation into Shadow IT Support, we established that the culture of avoiding the service desk is real and understood why there has been a shift away from internal IT support, plus looked … Read more
News & Events Service Desk 360 Hot Topic Series – Service desk fire-fighting (part one) While other Hot Topics come and go, one challenge remains constant for service desks: managing the daily workload. This article asks why IT support is all too often in fire-fighting mode and what can be done to douse the flames. … Read more
Service Desk 360 Hot Topic Series – Service desk fire-fighting (part two) In part one of our Hot Topic article, we looked at why service desks are often in fire-fighting mode, before suggesting starting points for reducing the day-to-day support burden. In this article, we investigate the specific techniques which can permanently stem call numbers … Read more
Cloud Computing Data Centre Locates in Monaghan Cased Dimensions have established central Ulster’s first ‘Cloud’ computing Tier 2 Data Centre with support from Cavan-Monaghan LEADER. This new data centre provides data storage services and solutions to international companies with 90% in the export market. Since completing the project, Cased Dimensions has created 4 additional jobs … Read more
Cased Dimensions formally launches improved Microsoft SCSM Development Services For Immediate Release Monaghan, Ireland |May 26th, Managing Director – Liam Murray of Cased Dimensions Ltd, today announces the release of the repackaged Microsoft System Centre Service Manager Services which focuses mostly on Information Technology SLA Management configured for scalable business applications for SMEs & Macro … Read more
Commerce Works Select Cased Dimensions for Hosting, Managed Services and Software Development Commerce Works, as an SME, could not afford the cost of implementing an integrated customised CRM, Sales, Finance, Client Services, email and ERP application. Cased Dimensions turnkey offering of hosting, management and developoment was the differentiator. Kevin Doyle, MD of Commerce Works stated:”We … Read more