Operating costs reduce dramatically when you stop running your own servers and move to SaaS models. This is where Cased Dimensions accelerate your journey. Our managed service model is to reduce costs against managed services over a 1 – 3 year period.

IT Support

The Cased Dimensions support team provide 24/7 incident management support and is structured in a Three-Tier model where the support team work in an ITIL-compliant manner.

The full-stack managed service provision provides a business flexible, mobile, secure and available work environment.

Benefits of outsourcing to Cased Dimensions IT Support:

• Ease of access for everyday incident and service requests
• Single Point of Contact for support and resolution of everything IT
• Access to technical specialists
• Business continuity through rigid service level agreements
• Management intelligence reporting to support strategic IT spending
• Dedicated management and escalation
• Asset management and security

IT Infra management

We design, build or manage infrastructure management solutions that meet the exacting needs of our customer’s businesses. With a focus on Cloud Services, the Cased Dimensions team of solutions architects and technical specialists deliver secure, accessible and efficient environments for application hosting, data storage and user access. Our managed services provision operates to provide 24/7 active monitoring and day-to-day maintenance to provide the assurances needed for your business.

Benefits of outsourcing infrastructure management through managed services with Cased Dimensions are:

• Always available IT access
• Security and compliance assurance ready
• Cost efficiency through right size, availability monitoring

IT Strategy & Consultancy

Our Managed Services contracts provide immediate access to our in-house consultancy specialists. Our team of consultants provide industry knowledge and know-how, to assist our customers in understanding their IT risks, strategies and requirements. We realise initiatives supporting in-house IT teams, business stakeholders and users to deliver quality products and programmes that drive business value through efficiencies and cost savings.  

Areas of consultancy include:

• Technical expertise and consultancy
• IT Security and governance
• Strategy, design, planning, programme management and delivery

Compliance & Security

Cased Dimensions understand that Security & Risk Management is becoming a critical element of providing a full-stack managed services provision. Maintaining a solid foundation of IT services is invaluable. Through our managed services routing we achieve the stability, security and reliability that’s required to ensure continuity and compliance for our customers.

We work collaboratively with our business stakeholders, and external security specialists to continually assess and identify potential weaknesses and vulnerabilities within your organisation.

Focus on data protection and external penetration across all elements of customers operations is key to us. We aim to provide a focus for the business as a whole and work in partnership to implement all necessary security and compliance processes needed.

Why Cased Dimensions

Our people – Our 60+ qualified and skilled workforce comprises of business analysts, developers, quality assurance, system architects, solutions engineers, operational support teams and technical subject matter experts. The level of knowledge, experience and diversity enables us to define our proposed solutions and delivery models to provide you with the most effective and efficient solutions

Partnership Approach – Cased Dimensions embrace engagement with our customers through openness, flexibility, technical expertise and continual knowledge transfer of best practices. Our ethos is “we are in this together” and operate as a business partner with our customers. We will ensure that our quality project delivery exceeds expectations and will add value through continual engagement.