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Employee Self-Service is when you deploy a portal instead of employing people in Call Centres. Employee queries are raised through the portal instead of employees calling a Call Centre. This is similar to online banking or online shopping where people “self-service”.
Employee Self-Service from Cased Dimensions is a product where you can deploy a self-service catalogue, self-service Knowledge Articles and self-service FAQ’s with “zero code”. i.e.: Portals are configured in a product and no development is required. A Business Analyst, Service Desk Team Lead, Department Analyst or Call Centre Analyst can easily configure with basic training.
Our Employee Self-Service Portal also supports a dynamic user journey. For example, if a question is answered as option “C”, the questions following can be relative to “Path C”.
Employee Self-Service (ESS) allows the creation, updating or deletion of records within Dynamics 365 against ANY Entity. When creating a Record, Cased Dimensions also allows your business to associate automatically a Process Flow against the record created. IE: associate the correct process to the Record to ensure the Employee’s request is managed correctly.
ESS also presents Portal questions and answers within the Dynamics Record as shown below:
Areas where Cased Dimensions has deployed Self-Service include:
IT Service Management Self-Service
DevOps Management Self-Service
Finance Management Self-Service
HR / Talent Management Self-Service
Sales & Marketing Self-Service
Government Portals Citizen Self-Service
Customer Portals Self-Service
Our Employee Self-Service allows for integration, through an API Library, to any business application (not just restricted to Dynamics).
Cased Dimensions also allows for configuration of better workflows within Dynamics 365 . Please select Dynamics 365 Workflow for further information.
"Our existing system was quite antiquated, and it was a challenge to see it through a different pair of eyes. Cased Dimensions were very good at enabling us to do that"
"Cased Dimensions came with a lot of experience. They suggested things we hadn’t thought of at the time and really helped us to understand the value of having integrated Asset Management."
"Without Cased Dimensions expertise in process and technology, the journey to the cloud would have been much more difficult. We feel their approach and products accelerated our time to market which helped our profile…"
"We now have a coherent, standardised approach to the incident lifecycle. It’s no exaggeration to say that it’s brought about a change in ethos. It has helped to change people’s working practices about the urgency of Service Management and has improved efficiency."
"Because of Cased Dimensions productivity is enhanced as we now have users submitting accurate information. Service Desk Analysts do not have to type information for employees. With 60,000 Service requests and incidents, ROI was rapid whilst our users are happier"
"It’s no exaggeration to say that Cased Dimension brought about a change in ethos. It has helped to change people’s working practices about the urgency of Service Management and has improved efficiency."
"Before Cased Dimensions came along, we had a whole series of applications that had been running in silos. They changed that and helped us get much more out of the entire Microsoft suite."
Some of our clients include:
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