Employee Self-Service Portal

Cased Dimensions employee self-service portal extends the Microsoft Dynamics 365 platform. We help you deliver dynamic, flexible and integrated employee self-service.


Employee Self-Service is when you deploy a portal instead of employing people in Call Centres. Employee queries are raised through the portal instead of employees calling a Call Centre. This is similar to online banking or online shopping where people “self-service”.


Employee Self-Service from Cased Dimensions is a product where you can deploy a self-service catalogue, self-service Knowledge Articles and self-service FAQ’s with “zero code”. i.e.: Portals are configured in a product and no development is required. A Business Analyst, Service Desk Team Lead, Department Analyst or Call Centre Analyst can easily configure with basic training.

Our Employee Self-Service Portal also supports a dynamic user journey. For example, if a question is answered as option “C”, the questions following can be relative to “Path C”.


Employee Self-Service (ESS) allows the creation, updating or deletion of records within Dynamics 365 against ANY Entity. When creating a Record, Cased Dimensions also allows your business to associate automatically a Process Flow against the record created. IE: associate the correct process to the Record to ensure the Employee’s request is managed correctly.

ESS also presents Portal questions and answers within the Dynamics Record as shown below:

Employee Self-Service Portal

Areas where Cased Dimensions has deployed Self-Service include:


  • IT Service Management Self-Service

  • DevOps Management Self-Service

  • Finance Management Self-Service

  • HR / Talent Management Self-Service

  • Sales & Marketing Self-Service

  • Government Portals Citizen Self-Service

  • Customer Portals Self-Service


Our Employee Self-Service allows for integration, through an API Library, to any business application (not just restricted to Dynamics).


Cased Dimensions also allows for configuration of better workflows within Dynamics 365 . Please select Dynamics 365 Workflow for further information.

Some of our clients include:


  • SCSM-lloyds
  • SCSM-belfast-health-trust
  • ems-gcloud 11
  • Microsoft-Intune-Grundfos
  • ems-ncsc
  • EMS-stobbarts
  • scsm-mcdonalds
  • ems-carillion
  • azure bt
  • scsm-aramark
  • azure budget energy
  • cesg-career-builder
  • azure-kbr
  • dynamics-aspire-defence
  • azure-skanska
  • cesg-kimberly-clark
  • cesg-kirklees
  • SCSM-tetraPak
  • System-Center-Service-Manager-NI-Water
  • cesg-perrigo
  • cesg-urs
  • dynamics-university-ulster
  • dynamics-axa
  • dynamics-equiniti
  • microsoft-intune-gotrokazakhs
  • ems-ards-north-down
  • Intune-wiltshire
  • microsoft-intune-aegis-media
  • microsoft-intune-tata
  • SCSM-silversands ltd
  • Microsoft-Service-Manager-Maroc
  • scsm-amey
  • Windows-Azure-Services



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