Employee Self-Service

Employee Self-Service Portal

Cased Dimensions employee self-service portal extends the Microsoft Dynamics 365 platform. We help you deliver dynamic, flexible and integrated employee self-service.

Employee Self-Service is when you deploy a portal instead of employing people in Call Centres. Employee queries are raised through the portal instead of employees calling a Call Centre. This is similar to online banking or online shopping where people “self-service”.

Employee Self-Service from Cased Dimensions is a product where you can deploy a self-service catalogue, self-service Knowledge Articles and self-service FAQ’s with “zero code”. i.e.: Portals are configured in a product and no development is required. A Business Analyst, Service Desk Team Lead, Department Analyst or Call Centre Analyst can easily configure with basic training.

Our Employee Self-Service Portal also supports a dynamic user journey. For example, if a question is answered as option “C”, the questions following can be relative to “Path C”.

Employee Self-Service (ESS) allows the creation, updating or deletion of records within Dynamics 365 against ANY Entity. When creating a Record, Cased Dimensions also allows your business to associate automatically a Process Flow against the record created. IE: associate the correct process to the Record to ensure the Employee’s request is managed correctly.

ESS also presents Portal questions and answers within the Dynamics Record as shown below:
ESS Portal
Areas where Cased Dimensions has deployed Self-Service include:
  • IT Service Management Self-Service
  • DevOps Management Self-Service
  • Finance Management Self-Service
  • HR / Talent Management Self-Service
  • Sales & Marketing Self-Service
  • Government Portals Citizen Self-Service
  • Customer Portals Self-Service
Our Employee Self-Service allows for integration, through an API Library, to any business application (not just restricted to Dynamics).
Cased Dimensions also allows for configuration of better workflows within Dynamics 365 . Please select Dynamics 365 Workflow for further information.

Because of Cased Dimensions productivity is enhanced as we now have users submitting accurate information. Service Desk Analysts do not have to type information for employees. With 60,000 Service requests and incidents, ROI was rapid whilst our users are happier

Cormac O'Brien

ICT Services Manager, Belfast Health and Social Trust

Because of Cased Dimensions productivity is enhanced as we now have users submitting accurate information. Service Desk Analysts do not have to type information for employees. With 60,000 Service requests and incidents, ROI was rapid whilst our users are happier

Cormac O'Brien

ICT Services Manager, Belfast Health and Social Trust

Some of our clients include:

How can we help?

With our expert people and market leading services, we help you to get more from your technology. This leaves you to concentrate on what you do best, knowing that your business is future proofed, and your investments are protected.

 

With our expert people and market leading services, we help you to get more from your technology. This leaves you to concentrate on what you do best, knowing that your business is future proofed, and your investments are protected.